3D Secure and making online payments

Issues Making Online Payments

If you’re having trouble with your payment, it may be due to 3D Secure authentication failure or a 3D Secure error. 3D Secure is a layer of security that your bank requires where you’ll have to enter a password or SMS code to authorise payment.

Sometimes there are problems with 3D Secure that can cause debit and credit card payments to fail. We’ve outlined the issues below.

3D Secure is provided by your bank, not EAS, and is an extra layer of security for online transactions. It’s commonly referred to as “Verified by Visa” or “Mastercard SecureCode”.

  • If you do not see a pop-up screen, or you get this error message “Three Domain Secure Initiate Authentication error!” please check that your browser (use THIS LINK to find out what browser you’re using if you’re not sure) has pop ups enabled:
    • Chrome: Block or allow pop-ups or copy and paste this link:
    • Safari: Block or allow pop-ups or copy and paste this link:
    • Firefox: Pop-up blocker settings or copy and paste this link:
    • Edge: Block pop-ups or copy and paste this link:
    Once you have enabled pop-ups, please “Refresh” the page and submit your payment again.
  • If you receive a “3D Authentication failed” error, it means that you have not entered the required security information successfully. Please double check that Caps Lock is disabled and repeat the process making sure there are no typing errors.

If you are still having problems making a payment after this, please contact EAS: